Welcome to NidanSetu. Your privacy is a priority for us. This Privacy Policy describes how we handle information to provide you with our diagnostic test booking services.

1. Information We Collect

To facilitate test booking and sample collection, we collect minimal personal information:

• Basic Contact Details: Name, mobile number, and address (for home sample collection).
• Booking Information: Selected laboratory, test type, and preferred slot.
• Health Records (Processed): The details required specific to the test sample collection.

2. How We Use Information

Your information is used solely for the following purposes:

• To enable laboratories to identify you and collect samples from your home.
• To process your booking and communicate status updates via your mobile number.
• To maintain a record of your bookings for your future reference within the app.

3. Data Sharing and Transparency

We are committed to full transparency in our operations:

• No Biased Recommendations: Our platform does not provide any information to influence your choice of laboratory. Users are free to choose any lab based on price, rating, or personal preference.
• Authorized Sharing: We only share your contact and booking details with the laboratory you have explicitly chosen.
• No Sale of Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Laboratory Verification

Safety and accuracy are paramount. Our system follows a strict verification process:

• We verify every laboratory with necessary medical and business certificates before they are allowed on our platform.
• Laboratories are responsible for the clinical accuracy of reports and professional conduct during home sample collection.

5. Data Retention and Deletion

We retain your personal information only as long as your account remains active or as needed to provide you with our services.

• Account Deletion: You have the right to delete your account and associated data at any time. We provide a "Delete Account" option within the application’s sidebar menu.
• Data Removal: Upon initiating account deletion, all your personal data (including contact details and booking history) will be permanently removed from our active databases.
• Legal Obligations: Please note that some information may be retained if required by law or for legitimate business purposes (such as financial records of transactions).

6. Data Security

We implement secure protocols to protect your data. However, please be aware that no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your information.

7. Children's Privacy

Our services are intended for use by adults or under the supervision of adults. we do not knowingly collect personal information from children under the age of 13 without parental consent.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.